Refund & Returns Policy

1. Eligibility for Returns & Replacements

Due to health, hygiene, and food safety regulations, we cannot accept returns on opened, unsealed, or consumed tea packs. However, you are eligible for an immediate 100% Free Replacement or Full Refund if:

• Transit Damage: The outer tin or aroma-lock seal arrives physically damaged, punctured, or crushed during shipping.
• Incorrect Product: You receive an incorrect pack size or blend variant distinct from your confirmed order.
• Quality Anomaly: The product exhibits any verifiable manufacturing or packaging defect upon unboxing.

2. Claim Window & Procedure

To ensure swift resolution, please initiate your replacement or refund claim within 48 hours of delivery:

1. Take a clear photograph or brief unboxing video showing the damaged package, seal status, or incorrect item.
2. Send the imagery along with your Order ID to our WhatsApp Concierge at +91 9876543210 or email us at sayedaamir687@gmail.com.
3. Our Master Blender Concierge will verify your request within 4 to 6 business hours and initiate a priority replacement dispatch or refund.

3. Refund Processing & Timelines

Once a refund is approved by our concierge:

• Prepaid Orders (UPI / Cards / Net Banking): The refund amount will be credited back to your original source payment method within 5 to 7 business days.
• Cash on Delivery (if applicable): Refunds will be issued via direct bank IMPS/NEFT transfer or UPI ID provided by the customer.

4. Order Cancellation Policy

You may cancel an order free of charge at any point prior to shipment dispatch by contacting our WhatsApp Concierge immediately. Once an order has been picked up by our courier partner with a generated tracking ID, the order cannot be canceled mid-transit.

5. Missing or Undelivered Packages

If your shipment tracking shows “Delivered” but you have not received your package, please notify us within 24 hours. We will initiate a priority trace with the courier partner and dispatch a complimentary replacement if the package is deemed lost in transit.